Shipping Policy
At Fine Shine Jewellery, we understand the anticipation of receiving your cherished pieces. We are committed to ensuring a secure, efficient, and transparent shipping process for all our customers. This policy outlines our shipping methods, costs, delivery timelines, and other important information.
1. Order Processing Time
All orders are processed within [Number] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
•Customized/Made-to-Order Items: Please note that customized or made-to-order jewellery may require additional processing time, typically [Number] to [Number] business days, as these pieces are crafted specifically for you. The estimated processing time will be clearly stated on the product page.
2. Domestic Shipping (Within India)
We offer reliable shipping services across India.
2.1 Shipping Methods & Estimated Delivery Times
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Shipping Method
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Estimated Delivery Time (After Processing)
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Cost
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Standard Shipping
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7 to 10 business days
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Cost in INR, e.g., ₹150 or FREE for orders above ₹2000/-
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Express Shipping
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3 to 5 business days
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Cost in INR, e.g., ₹300
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•Delivery to Remote Areas: Delivery to certain remote or less accessible locations may take longer than the estimated times. We will inform you if your address falls into such a category.
2.2 Shipping Costs
Shipping costs are calculated based on the chosen shipping method and the total value/weight of your order. You will see the exact shipping cost at checkout before finalizing your purchase.
2.3 Tracking Your Order
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
3. International Shipping
At this time, Fine Shine Jewellery primarily ships within India. For international shipping inquiries, please contact our customer service team at [Your Customer Service Email] before placing an order to discuss feasibility and obtain a custom shipping quote.
4. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of checkout. Fine Shine Jewellery is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you will be responsible for the re-shipping costs.
5. Packaging & Security
All Fine Shine Jewellery orders are securely packaged to protect your precious items during transit. For high-value orders, we may use tamper-evident packaging. We recommend inspecting your package upon arrival for any signs of tampering before accepting delivery.
6. Damages and Lost Packages
•Damages: In the unlikely event that your order arrives damaged, please contact us immediately (within 24-48 hours of delivery) with photographic evidence of the damage to both the packaging and the item(s). We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
•Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please contact us within [Number] days of the expected delivery date. We will initiate an investigation with the shipping carrier. Fine Shine Jewellery is not responsible for lost or stolen packages confirmed as delivered by the carrier.
7. Customs, Duties, and Taxes (for International Shipping, if applicable)
For any future international orders, please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Fine Shine Jewellery is not responsible for these charges if they are applied and are your responsibility as the customer.
8. Contact Us
For any questions regarding our Shipping Policy, please contact us:
•Email: fineshinewebsite@gmail.com