Refund policy
At Fine Shine Jewellery, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a piece of jewellery may not be exactly what you envisioned. This policy outlines the terms and conditions for returns, refunds, and exchanges to provide a clear and transparent process.
1. Our 15-Day Satisfaction Guarantee
We offer a 15-day return and exchange policy from the date you receive your order. If you are not entirely satisfied with your purchase, you may return eligible items within this period for a refund or exchange, subject to the conditions outlined below.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
•Condition: The item must be unused, unworn, and in the same pristine condition that you received it. It must also be in its original packaging, including all tags, certificates (e.g., BIS Hallmark, gemstone certificates), and promotional materials.
•Proof of Purchase: A valid receipt or proof of purchase from Fine Shine Jewellery is required.
•Timeframe: The return or exchange request must be initiated within 15 days of delivery.
3. Non-Returnable / Non-Exchangeable Items
Certain items are exempt from being returned or exchanged due to their nature, hygiene reasons, or customization. These include:
•Customized or Personalized Jewellery: Items that have been engraved, resized, or specially made to order cannot be returned or exchanged.
•Gift Cards: Gift cards are non-refundable.
•Intimate Jewellery: For hygiene reasons, items such as nose pins, earrings (if worn), or any other jewellery that comes into direct contact with piercing cannot be returned once opened or worn.
•Items Marked as Final Sale: Any items explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase.
4. Return & Exchange Process
To initiate a return or exchange, please follow these steps:
1.Contact Us: Within 15 days of receiving your order, please contact our customer service team at [Your Customer Service Email] or [Your Customer Service Phone Number]. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
2.Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back.
3.Packaging: Securely package the item(s) in their original packaging, including all accompanying materials (tags, certificates, boxes). Clearly write the RA number on the outside of the package.
4.Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.
5.Inspection: Once we receive your returned item, it will undergo a thorough inspection by our quality control team to ensure it meets the eligibility criteria.
5. Refunds
•Processing: If your return is approved after inspection, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.
•Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).
•Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Customer Service Email].
6. Exchanges
If you wish to exchange an item for a different size, style, or product, please indicate this when you contact our customer service team. Once your returned item is approved, we will process the exchange and ship the new item to you. Any price difference will be either refunded or charged to you accordingly.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately (within 24-48 hours of delivery) with photographic evidence. We will assess the issue and arrange for a replacement or full refund at no additional cost to you.
8. Modifications to This Policy
Fine Shine Jewellery reserves the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
9. Contact Us
For any questions regarding our Return & Refund Policy, please contact us:
•Phone: 9840252574
•Address: No: X-41, Shop No:1 2nd Avenue, Main Rd, next to ayappan temple on the, Anna Nagar, Chennai, Tamil Nadu 600040